We want you to be satisfied with your purchase from Vivora Store.

Eligible items may be returned within 30 days of delivery. Products must be unused, in their original condition, and include all original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For health and safety reasons, opened pet food, treats, supplements, and hygiene products cannot be returned.

Once the returned item is received and inspected, refunds will be processed to the original payment method. Processing times may vary depending on your financial institution.

If you have any questions regarding a return, please contact our customer support team.